Privacy Policy

Last updated: September 29, 2026

This Privacy Policy explains how hairimplant.com (“Hairimplant,” “we,” “us,” or “our”) handles information when you use the Site.

The Site is a hair transplant directory and community. It is not a clinic and does not provide medical care.

1. INFORMATION WE COLLECT

You give us information when you:

- create a patient or clinic account (username, email, password, and optional first name, last name, avatar)

- list or edit a clinic (name, type, phone, address, city, country, description, website, license text, photos)

- write a review or a clinic reply

- post, comment, vote, or send a private message on the boards

- send an enquiry to a provider (name, email, phone, country, treatment interest, message)

- contact us through feedback

- close an account (we keep a record that the account was closed)

We also collect technical information automatically:

- IP address and approximate network location

- browser and device type

- pages visited, dates, and referral URL

- cookies and similar storage needed to keep you signed in and to remember settings

- security signals from our captcha and rate-limit tools

We do not ask you to send payment card numbers through the Site. Do not put government ID numbers or detailed medical files in a review, post, or enquiry.

2. HOW WE USE INFORMATION

We use information to:

- run accounts, listings, reviews, boards, and enquiry forms

- show public profile names, avatars, posts, and published reviews

- send confirmation and password-reset email

- detect spam, fake reviews, ban evasion, and abuse

- moderate content and publish or unpublish listings

- measure how the Site is used and fix errors

- comply with law and respond to valid legal requests

We do not use the Site to diagnose you or to decide your treatment.

3. WHAT IS PUBLIC

The following can be seen by other visitors when published:

- username, avatar, and public board posts or comments

- clinic listing details and photos the owner or we publish

- published reviews and published clinic replies

- review display names derived from the name you provided

Closed accounts may still show older posts or reviews with the author marked deleted or anonymized.

Private messages, unpublished listings, unpublished reviews, unpublished replies, and enquiry contents are not shown on public pages.

4. ENQUIRIES AND MESSAGES

If you send an enquiry to a clinic, we store it and make it available to that clinic. That clinic is a separate organization. After they receive your enquiry they handle it under their own rules. We are not responsible for how a clinic uses your name, email, or phone.

Private board messages stay between the participants and site operators who need them for abuse review.

5. COOKIES AND SECURITY TOOLS

We use cookies or similar tools to keep a login session, protect forms, and limit automated abuse.

Cloudflare Turnstile or a similar captcha may run on registration and login. Server logs and media hosting may be provided by third-party infrastructure we contract with.

6. PROCESSORS

We use service providers to host the Site, store images, send email, and filter bots. They may process data only to provide that service to us.

We do not sell your personal information for money. We do not rent the enquiry list.

7. HOW LONG WE KEEP DATA

We keep account and listing data while the account is open and as long as we need a record after it is closed, including to enforce bans, defend claims, and keep published reviews understandable.

Server logs are kept for a limited operational period unless we need a longer copy for security or law.

You may close your account in the Site settings. Closure stops new logins. It does not instantly erase every backup, log, or published post.

8. YOUR CHOICES

You may:

- edit your avatar, password, and clinic listing fields the Site allows

- delete a review you wrote, subject to the tools on the listing page

- close your account

- ask us to correct account data that is wrong

Where the law of your country gives you extra rights (access, deletion, restriction, objection, portability), we will consider a request sent through the contact method on the Site. We may need to verify that the request comes from you. We may refuse a request that is unlawful, excessive, or that would break the integrity of published reviews we must keep.

9. CHILDREN

The Site is for adults. We do not knowingly collect personal information from anyone under 18. If we learn that we did, we will delete that account.

10. INTERNATIONAL USE

You may access the Site from more than one country. Information may be stored and processed on servers in the United States or in other countries where our processors operate. If you use the Site from outside that area, you understand that your information may leave your country.

11. SECURITY

We use reasonable technical and organizational measures (hashed passwords, access limits, transport encryption where the Site is served over HTTPS). No method of storage or transmission is fully secure. You are responsible for your password.

12. CHANGES

We may update this Policy. The “Last updated” date will change when we post a new version. Continued use of the Site after that date means you accept the updated Policy.

13. CONTACT

Questions about this Policy: use the contact or feedback method published on hairimplant.com.