User Agreement
Last updated: September 28, 2026
This User Agreement (“Agreement”) is a legally binding contract between you and the operator of hairimplant.com (“Hairimplant,” “we,” “us,” or “our”).
By creating an account, listing a clinic, writing a review, posting on a board, sending an enquiry, or otherwise using hairimplant.com (the “Site”), you agree to this Agreement. If you do not agree, do not use the Site.
This Agreement is not medical advice. It is the rulebook for using the Site.
1. WHAT THE SITE IS
Hairimplant is an online directory and community for hair transplant information. The Site may include:
- clinic, hospital, and surgeon listings
- patient reviews and clinic replies
- community boards and posts
- search tools
- enquiry or contact forms
- informational pages
The Site is a marketplace of information and discussion. We are not a clinic, hospital, doctor, medical group, medical device company, or travel agency. We do not perform hair transplants. We do not book surgery. We do not provide diagnosis, treatment, or second opinions.
2. WHO MAY USE THE SITE
You must be at least 18 years old.
You must provide accurate registration information and keep it current.
You are responsible for your password and for activity under your account. Notify us if you believe your account was used without permission.
We may refuse, suspend, shadow-restrict, or close an account at any time if we believe this Agreement or the law was broken, or if we believe the account harms patients, providers, or the Site.
3. NOT MEDICAL ADVICE
Nothing on the Site is medical advice, a diagnosis, a treatment plan, or a guarantee of results.
Hair transplant outcomes vary. Photos, reviews, and clinic descriptions can be incomplete, outdated, or wrong. Before any procedure you must consult a licensed clinician in the place where treatment will occur and independently verify:
- the provider’s license and credentials
- facility accreditation
- what the quoted price includes
- aftercare, revision policy, and travel risk
- your own medical suitability
You use the Site at your own risk.
4. NO ENDORSEMENT
A listing, ranking, “hot” post, review score, premium badge, or publication on the Site is not an endorsement. We do not warrant that any provider is qualified, honest, available, or appropriate for you.
We may publish, hide, feature, or remove listings at our discretion. An unpublished listing is not a finding that the provider is unsafe. A published listing is not a finding that the provider is safe.
5. PATIENT AND VISITOR ACCOUNTS
If you register as a regular user you may, subject to the Site’s tools and limits:
- join boards and post
- comment and vote
- write reviews of listed providers
- send messages where the Site allows
- send an enquiry to a provider where the Site allows
You must not:
- impersonate another person or a clinic
- create multiple accounts to evade a ban, boost reviews, or stuff votes
- offer or accept payment, gifts, free treatment, or rank boosts in exchange for a review
- post another person’s medical photos or records without a lawful right to do so
- scrape, harvest, or bulk-export listings, reviews, or user data
- use the Site to spam clinics or users
6. REVIEWS
Reviews are the opinion of the person who wrote them. They are not our statements.
A review must be based on your own experience or a lawful role you actually hold. You may not review a listing you own, operate, or market. Provider accounts may not post patient reviews.
We may require a first and last name before a review is accepted. We may hold reviews and clinic replies for approval. We may refuse, edit for length or formatting, or remove a review or reply that we believe is unlawful, fake, defamatory, medical advice presented as fact, advertising, or off-topic.
A published review may stay on the Site after you close your account, displayed as a deleted or anonymized author, unless we are legally required to remove it.
You grant us a worldwide, non-exclusive, royalty-free license to host, display, moderate, and excerpt your reviews and replies on the Site and in reasonable promotional snippets of the Site.
7. PROVIDER AND CLINIC ACCOUNTS
If you create a clinic account or claim a listing you represent that you are authorized to act for that clinic, hospital, or surgeon.
Your listing stays hidden until we publish it. Publication is discretionary. We may unpublish a listing if the owner account is closed, banned, or disputed, or if we believe the listing is misleading.
You must keep name, address, phone, license information, and description accurate. You must not:
- invent credentials, memberships, or results
- use another clinic’s photos as your own
- suppress honest negative reviews by threat, payment, or fake accounts
- contact a reviewer to intimidate them
- use the Site to collect patient leads and then misuse those leads
Clinic replies to reviews must be professional and truthful. Replies may be held for approval.
If you receive patient enquiries through the Site, you are solely responsible for how you respond, store, and use that information, and for any treatment relationship that follows. We do not guarantee leads, volume, or conversion.
8. ENQUIRIES AND MESSAGES
An enquiry form, message, or “get a quote” tool on the Site is a communications channel only. Sending or receiving a message does not create a doctor-patient relationship with us. It does not create a booking.
Do not put payment card numbers, government ID numbers, or unnecessary medical detail in an enquiry or board post.
We may store enquiries to operate the Site, prevent spam, and review abuse. We are not responsible if a provider ignores, mishandles, or misuses an enquiry.
9. COMMUNITY BOARDS
Board posts, comments, votes, and messages are user content. They are not medical advice and not our opinions.
You must not post:
- illegal content
- threats, doxxing, or harassment
- hate content
- spam or unrelated advertising
- copyrighted material you do not have the right to post
- malware or attempts to break the Site
We may remove content, lock threads, ban accounts, and preserve records for safety or legal reasons. Moderators and administrators may act in their judgment. That judgment is not a legal finding.
10. YOUR CONTENT LICENSE
You keep ownership of content you lawfully post.
You grant Hairimplant a worldwide, non-exclusive, royalty-free, sublicensable license to use, host, store, reproduce, modify for formatting, publicly display, and distribute that content on and in connection with the Site.
You represent that you have the rights needed to grant this license, including rights in photos of yourself. If a photo shows another person, you represent that you have a lawful basis to post it.
11. OUR CONTENT AND MARKS
The Site design, software, logos, compilation of listings, and original text we publish are owned by us or our licensors. You may not copy the directory, scrape the Site, or reuse our branding without written permission.
You may link to public pages. You may not frame the Site or imply we endorse you.
12. FEES AND PREMIUM LISTINGS
Basic use of the Site may be free. We may offer paid or premium listing features. Paid placement is advertising. It is not a clinical ranking.
Fees, if any, will be described at the time of purchase. Unless a separate written order says otherwise, fees are non-refundable once a paid feature is activated.
13. PRIVACY
Our handling of personal data is described in the Privacy Policy on the Site. That policy is part of how we operate the Site. If there is a direct conflict about how we use personal data, the Privacy Policy controls that subject. This Agreement controls use of the Site.
14. SUSPENSION AND ACCOUNT CLOSURE
You may close your account where the Site provides that function.
We may suspend or close an account, unpublish a listing, and invalidate sessions if we believe it is necessary to protect the Site or others.
Closing an account does not delete every copy of content already displayed, logged, or legally retained. Posts and reviews may remain with the author marked deleted.
15. DISCLAIMERS
THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
- the Site will be uninterrupted, secure, or error-free
- listings, reviews, photos, or credentials are accurate or current
- a provider will answer you or treat you
- any procedure will be safe or successful
- search results or scores are complete or unbiased
16. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAIRIMPLANT AND ITS OPERATORS, OFFICERS, AND CONTRACTORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL.
WE WILL NOT BE LIABLE FOR ANY DECISION YOU MAKE TO UNDERGO, DELAY, OR REFUSE TREATMENT, TO TRAVEL, OR TO PAY A PROVIDER, WHETHER OR NOT YOU RELIED ON THE SITE.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF THE SITE OR THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR SITE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
SOME PLACES DO NOT ALLOW CERTAIN LIMITATIONS. IN THOSE PLACES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.
17. INDEMNITY
You will defend and indemnify Hairimplant and its operators against claims, damages, losses, and reasonable legal fees arising from:
- your content
- your listing
- your reviews or replies
- your use of patient or lead information obtained through the Site
- your breach of this Agreement
- your violation of law or of another person’s rights
18. THIRD-PARTY SITES AND SERVICES
The Site may link to clinic websites, maps, payment tools, or other third parties. Those services have their own terms. We are not responsible for them.
19. COPYRIGHT COMPLAINTS
If you believe content on the Site infringes your copyright, send a notice that identifies the work, the URL, your contact information, and a statement made under penalty of perjury that you are authorized to act. We may remove content and close repeat-infringer accounts.
20. CHANGES
We may change the Site and this Agreement. The “Last updated” date will change when we post a revised Agreement. Continued use after the new date is acceptance of the revised Agreement. If you do not agree, stop using the Site and close your account.
21. GENERAL
If a court strikes one part of this Agreement, the rest remains in force.
Our failure to enforce a term is not a waiver.
You may not assign this Agreement without our consent. We may assign it as part of a sale or reorganization of the Site.
This Agreement is the entire agreement between you and us about use of the Site. It replaces prior oral or written statements on that subject.
No rule of construction against the drafter applies.
22. CONTACT
Questions about this Agreement: use the contact or feedback method published on hairimplant.com.